Section 1: Acceptance of Terms
1.1 Initial Provisions
These General Terms of Use (hereinafter referred to as the “Agreement”) between Conception-Logo.com (“we,” “our,” “the Site,” or “Conception-Logo.com”) and you govern your access and use of our website accessible through www.conception-logo.com (hereinafter referred to as the “Site”) as well as any subscription or other services we provide (the “Services”). By using this Site and accessing our Services in any manner, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.
1.2 Changes to the Agreement
We may update this Agreement from time to time. By continuing to use this Site and the Services after an update, you agree to the updated Agreement in its entirety. All updates are effective upon publication. We encourage you to check the “Terms of Use” link on the homepage each time you visit this Site to stay informed about any potential updates.
Section 2: Privacy Policy
2.1 Privacy Protection
Our privacy policy, which you can find at https://conception-logo.com/privacy-policy/ (hereinafter referred to as the “Privacy Policy”), describes how we may use your personal information. By continuing to use this Site, you agree to the Privacy Policy, which is incorporated herein by reference. If you object to the use of your personal information as described in the Privacy Policy, please immediately exit this Site.
Section 3: The Services
3.1 Standard Turnaround Time for Initial Draft
The usual timeframe for creating the first draft of the design, billed and ordered, typically falls between 48 and 120 hours. It should be noted that the first draft may be submitted before the 48-hour limit, but this is not guaranteed and depends on our project queue and efficiency. Any project duration estimate provided by Conception-Logo.com should be considered an approximate estimate. Conception-Logo.com cannot be held responsible for delays, regardless of the circumstances. The estimated project duration begins on either the date Conception-Logo.com receives funds for the initial payment or the confirmed date.
3.2 Revisions and Modifications
Each advertised and billed design package specifies a maximum number of included revisions. If the client exhausts these revisions and requires additional changes, the client agrees to pay associated additional fees. It is important to note that Conception-Logo.com assumes no responsibility for modifications made by third parties, whether before or after the creation, processing, or publication of the design.
3.3 Source Files
We will provide you with design files in the necessary formats for your use, whether for printing or advertising. These formats include, among others, .PNG, .JPG, .PDF, .EPS, .AI, and .PSD files.
3.4 User Responsibility
You are responsible for obtaining and maintaining all necessary telecommunications, broadband, and computer equipment and services required to access and use the Services, as well as paying all charges associated with them.
3.5 Deliverables and Licensed Content
3.5.1 “Deliverables” refer to content that we develop and specifically provide to you based on your design requests. Deliverables do not include Licensed Content, which is subject to certain licensing restrictions.
3.5.2 “Licensed Content” refers to stock or pre-existing content that we own or license from a third party, including artwork, photographs, audio, fonts, videos, designs, and writings. No rights are granted to you regarding Licensed Content other than what is expressly stated here.
Section 3.6: Quality Assurance
We make every effort to minimize errors in the final Deliverables. However, due to the creative nature of design, we cannot guarantee that all final Deliverables will be entirely error-free. When we deliver a file to you, you agree to review and thoroughly check all files for errors or omissions and to notify us of any necessary changes or corrections within seven (7) days of receipt. We will do our best to expedite revisions to rectify any errors you report during this period. If you report errors after this timeframe, we are not obligated to do so but do intend to collaborate with you to make corrections if feasible.
Section 4: Use of the Services
4.1 Responsible Use of Services
You agree not to use the Services to:
4.1.1 Upload, post, email, or transmit in any way any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, hateful, or invasive of others’ privacy;
4.1.2 Attempt to compromise the security or integrity of our system or our users;
4.1.3 Use the Services in a manner that could damage, disable, overload, or impair any server, network, or equipment (including, but not limited to, our server) connected to the Services or disrupt their use by other users;
4.1.4 Attempt to gain unauthorized access to accounts, systems, or networks through hacking, phishing, identity theft, or any other means. We will fully cooperate.
4.2 User Content
You may choose to submit content, including but not limited to text, images, videos, and other materials. You retain all rights to your User Content, but by submitting such content, you grant Conception-Logo.com a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, reproduce, distribute, publicly display, modify, translate, create derivative works, and distribute your User Content in connection with the Site and the Services.
4.3 Prohibitions
You agree not to:
4.3.1 Use the Site or the Services in violation of applicable laws or the rights of others;
4.3.2 Use devices or software to interfere with or attempt to interfere with the proper functioning of the Site or the Services or any transaction conducted on the Site;
4.3.3 Use robots, spiders, scrapers, or other automated means to access the Site or the Services or extract information from them;
4.3.4 Attack the Site with a denial-of-service attack, a brute-force attack, or any other form of cyberattack.
Section 5: Refund Policy
When placing an order, a non-refundable fee equal to 50% of the purchased service’s price applies. This 50% covers expenses related to Conception-Logo.com’s merchant processing, legal fees, and other essential costs associated with initiating, processing, and completing the ordered service/s.
Conception-Logo.com will decline refund requests under the following circumstances:
- Approval of the initial and primary design concept and its continuation.
- Lack of contact or response from the person for more than 10 days after purchasing service/s.
- Engagement of another company or designer for the same project.
- Exceeding the specified ‘refund request’ time frame.
- Business closure or name change.
- Reasons such as ”change of mind”, disagreement with partner’s, or other non-service-related issues are not eligible for a refund under any circumstances.
- Engaging in verbal abuse, threats, obscene language, or cyberbullying.
- Refund requests will not be accepted once the design/s have been approved.
Please note that Conception-Logo.com reserves the right to reject any project or terminate a contract when deemed necessary. Following a refund, you forfeit all rights to use the designs for any purpose, as they will become the exclusive property of Conception-Logo.com.
The designated time frame for refund requests is 10 days from the initial placement of an order.
To initiate a refund request, please send an email to: info@conception-logo.com
Section 6: Termination
6.1 Termination by You
You may terminate this Agreement at any time by discontinuing the use of Conception-Logo.com’s Site and Services. Termination will result in your access to the Site and Services being terminated.
6.2 Termination by Conception-Logo.com
Conception-Logo.com may terminate this Agreement or suspend your access to the Site and Services at any time, with or without cause, without notice, and without liability to you.
6.3 Effects of Termination
Upon termination of this Agreement, all rights and licenses granted to you under this Agreement will immediately terminate. Provisions that by their nature should survive termination, including but not limited to those related to ownership, limitation of liability, warranties, and general provisions, will survive.
Section 7: Limitation of Liability
7.1 Disclaimer of Liability
You expressly understand and agree that Conception-Logo.com will not be liable to you or any third party for any indirect, special, incidental, consequential, or punitive damages, or for any loss of profits or revenue, loss of use, loss of data, or any other damages, whether arising out of or in connection with this Agreement, even if Conception-Logo.com has been advised of the possibility of such damages.
7.2 Maximum Liability
Conception-Logo.com’s total liability to you for all damages, losses, and causes of action will not exceed the total amount you have paid to access the Site or use the Services in the twelve (12) months immediately preceding the claim.
Section 8: Indemnification
8.1 Indemnification by You
You agree to indemnify, defend, and hold Conception-Logo.com, its officers, directors, employees, agents, partners, suppliers, and third parties harmless from any loss, liability, claim, demand, action, lawsuit, damage, cost, or expense, including reasonable legal fees, arising out of or related to your use of the Site or the Services, your violation of this Agreement, or any infringement of third-party rights, including but not limited to any intellectual property or privacy rights.
Section 9: Applicable Law and Dispute Resolution
Section 9.1: Applicable Law
This Agreement is governed by and interpreted in accordance with the laws of the province of Quebec, Canada, without regard to its conflict of laws principles.
Section 9.2: Dispute Resolution
Any dispute arising out of or related to this Agreement will be resolved through binding arbitration in accordance with the commercial arbitration rules of the Association d’arbitrage du Quebec. The arbitration will take place in Trois-Rivières, Quebec, Canada, and will be conducted in French unless the parties agree otherwise.
Section 10: General Provisions
10.1 Entire Agreement
This Agreement constitutes the entire agreement between you and Conception-Logo.com concerning the Site and the Services and supersedes all prior or contemporaneous written or oral agreements between you and Conception-Logo.com regarding the same subject matter.
10.2 Changes to the Agreement
Conception-Logo.com reserves the right to modify this Agreement at any time. Any modification will be posted on the Site, and it is your responsibility to periodically review this Agreement for updates.
10.3 No Waiver
The failure of Conception-Logo.com to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.
10.4 Assignment
You may not assign this Agreement, in whole or in part, without the prior written consent of Conception-Logo.com. Conception-Logo.com may assign this Agreement without restriction.
10.5 Severability
If any provision of this Agreement is found to be invalid or unenforceable, that provision will be interpreted in a manner consistent with applicable law to best reflect the original intentions of the parties, and the remaining provisions will remain in full force and effect.
10.6 Contact
If you have any questions regarding this Agreement, please contact us at the following address: info@conception-logo.com
Last Updated: December, 2023